Privacy policy
This policy explains which personal data Desk Agents processes through this website, why, and what your rights are.
1. Who we are
Desk Agents is registered with the Netherlands Chamber of Commerce (KvK) under number 96381914. VAT identification number: NL247936649B01. Email: sales@deskagents.ae. Desk Agents is the controller for the personal data described in this policy. Because Desk Agents is established in the Netherlands, the EU General Data Protection Regulation (GDPR) applies.
2. What we collect and why
Intake requests
When you book an intake, we receive the details you enter: your name, agency, work email address, WhatsApp number (optional), number of brokers, meeting type, the date and time you choose and any notes. If you completed the "Find your first agent" check and then booked, your answers are added to the notes. We use these details only to schedule and prepare the intake and to contact you about it. Legal basis: taking steps at your request before entering into a contract (Article 6(1)(b) GDPR).
Contact by email or WhatsApp
When you contact us, we process your contact details and the content of your message to answer you. Legal basis: steps at your request (Article 6(1)(b)) or our legitimate interest in replying to enquiries (Article 6(1)(f)).
Interactive tools
The first-agent check, the savings estimate and the workflow builder run entirely in your browser. We do not receive what you enter there unless you send it to us in an intake request.
Technical data
When you visit this website, your browser connects to the servers that host it and to Google Fonts (Google) to load the typefaces. As part of these connections, your IP address and browser information are sent to these providers. Legal basis: our legitimate interest in a working, secure website (Article 6(1)(f)).
3. Cookies and local storage
This website does not set cookies and does not use analytics or advertising trackers. It stores one value in your browser's session storage so that the "Before you go" message appears only once per visit. This value is deleted when you close the tab.
4. Who we share data with
We share personal data only with service providers we need to run our business, such as email, calendar and hosting providers, under agreements that oblige them to protect it. We never sell personal data. We disclose data to authorities only when the law requires it.
5. Transfers outside the EEA
Some of our service providers may process data outside the European Economic Area, for example in the United States or the United Arab Emirates. When that happens, we rely on an adequacy decision of the European Commission or on the EU Standard Contractual Clauses.
6. How long we keep data
We keep intake details for as long as we need them to handle your request and follow up. If no collaboration follows, we delete them within 12 months of our last contact. If you become a client, we keep records that Dutch tax law requires us to keep for seven years.
7. Security
We take appropriate technical and organisational measures to protect personal data against loss and unauthorised access.
8. Your rights
Under the GDPR you have the right to access, correct and erase your personal data, to restrict or object to its processing and to data portability. Where processing is based on consent, you can withdraw it at any time. To exercise these rights, email sales@deskagents.ae. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl. If you are located in the United Arab Emirates, you may also have rights under UAE data protection law.
9. Data in agents we build for clients
When we build and run AI agents for an agency, we process the personal data of that agency's clients on its behalf. In that role the agency is the controller and Desk Agents is the processor, under a separate data processing agreement. This policy does not cover that processing.
10. Changes
We may update this policy. The current version is always published on this website.
Terms of use
These terms apply to your use of this website.
1. About us
This website is operated by Desk Agents. Desk Agents is registered with the Netherlands Chamber of Commerce (KvK) under number 96381914. VAT identification number: NL247936649B01. Email: sales@deskagents.ae.
2. Information only
The content of this website is general information about our services. It is not an offer. Any engagement is governed by a separate written proposal and agreement. Booking an intake is free and without obligation.
3. Examples and figures
Workflows, conversations, dashboards, names and figures marked as examples are illustrative and do not describe real clients or people. Target outcomes are projections, not guarantees. The savings estimate is indicative and based only on the values you enter.
4. Third-party sources and trademarks
Statistics on this website cite third-party publications, with links to the source. We are not responsible for the content of third-party websites. n8n, WhatsApp, Gmail, Google Calendar, HubSpot, Salesforce, Zoho, Slack, Calendly, OpenAI, Property Finder, Bayut, dubizzle and Masterkey are trademarks of their respective owners. Desk Agents is not affiliated with or endorsed by them. Their names and logos are used only to show which tools our agents can connect to.
5. Intellectual property
The texts, design and other content of this website belong to Desk Agents, unless stated otherwise. You may not copy or reuse them without our written permission.
6. Liability
We take care to keep this website accurate and available, but we provide it "as is". To the extent permitted by law, Desk Agents is not liable for damage resulting from the use of this website or from relying on its content. Nothing in these terms limits liability that cannot be limited by law.
7. Applicable law
These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands.
8. Contact
Questions about these terms: sales@deskagents.ae.